BT has received a £70,000 fine after failing to respond to requests about the prices of certain products it offers for its wholesale fibre broadband services – ‘Fibre Broadband Boost’ and ‘Superfast Recharge’.
Internet service providers that use BT’s network buy these ‘optimisation and repair’ services to improve the speed and reliability of their customers’ broadband.
When BT responded to these information requests, it failed to state that the prices for the products were different on a Saturday to those it charged on weekdays. It also provided the discounted price for one of these products, rather than the contracted price.
The regulator added: ‘Our information-gathering powers are important to our work in carrying out market reviews to protect consumers, and providers who fail to provide complete information will face fines.’