Privacy Policy

Our Privacy Policy

Your privacy is extremely important to us, we have measures in place to protect against the loss, mis-use of any data we hold. Information submitted is only available to employees managing this information for purposes of provisioning orders and supporting our customers. We never sell or rent individual personal information. We have this privacy policy to demonstrate our commitment to your privacy and the protection of your information.

 

Why do we collect your personal information?

We collect information to help manage your account:

  • To deliver products and services relevant to you (whether we provide them or not).
  • To improve our products and services
  • And to manage our business and help us run and grow our business.

We also collect information so we can tell you about our products and services, other companies’ products and services or allow selected partners to tell you directly about their products or services. The law also requires us to keep some information.

 

The type of Information we have

The information we have about you includes things like who you are, how you use your products and services, billing information and how you pay for your services.

Who you are includes:

  • Your name, address, gender, age, interests, etc.
  • Your bank details, debit cards and other payment information.
  • Your interests and preferences.

 

How you use your Vision products and services includes:

  • Your call, text, surfing and billing records.
  • Details about your usage of any other products we supply to you, such as our apps. This includes the date and time you use them, how long for, where you use them and how much it costs.
  • We cannot look at the content of your messages or listen to your calls (unless you are talking to one of our customer service advisors).

 

Where you use networks or other providers

So we can connect you to your chosen network, and for some of the purposes mentioned in this Privacy Policy, the networks & providers need to know your location when you make or receive phone calls, messages or use the internet. It’s called network location. We don’t control it, the networks or providers do.

Your smartphone might also have a Global Positioning System (GPS) location, that’s used by your phone and certain apps.

GPS location is different from network location, again we don’t control it

 

Where do we get your information?

We collect information mainly when you sign up with us, contact us and when you use our products and services.

For example when you:

  • Register as a Vision customer or take part in market research.
  • Get in touch with us to ask something.
  • Buy from us
  • Enter any promotions, competitions or prize draws through one of our services.
  • Make changes to, or close your Vision account.
  • Go to our website
  • Use any of our products
  • Sign up for a service with us that means we need to check with credit reference and fraud prevention agencies.
  • Apply for a job with us

We also collect information from other sources, including business directories and other commercially or publicly available sources. If we need to conduct a credit check, we will receive information from credit reference agencies.

 

How we use your information

We use and analyse your information to keep in touch with you and to supply and improve our products and services. We will also use your information to tell you about products and services that we think may interest you.

In particular, this means using your information to:

  • Manage your account and help you to manage your account.
  • Sort out a payment, put your order through our system or send you an order.
  • Get in touch with you (e.g. if we need to tell you about any problems with a service).
  • Look at markets, write reports or carry out research and number crunching. And, if the law allows it, look at information about you (including the calls you make, your spending, what you use the internet for and where you are when you do it).
  • Keep things secure and prevent crime and fraud.
  • Look into any complaints or questions you may raise.
  • Check whether you qualify for credit. This is so we can assess and decide on whether we can give services you have ordered. As part of this we may also need to check the financial status of people connected to you (e.g. your spouse or other family members).Trace and recover debts, manage credit, detect and prevent fraud and money laundering.
  • Trace and recover debts, manage credit, detect and prevent fraud and money laundering
  • Recover any money you might owe us.
  • Assign your debt to permitted third parties and look after any credit you might have.

Or to:

  • Tell you if we’ve changed the way a service works, or tell you about a new service that we think may interest you
  • Check what you’re interested in, so we can offer (and develop) relevant products and services.
  • Improve our (and third party partner) products and services and develop new ones.
  • Send you information about our products and services (or those from selected third parties we think you’d be interested in) by phone, post, email, text, picture message, online banner advertising, or other ways. For some of this marketing activity we need your consent and, in those circumstances, we will only send you messages if you have asked to receive them.
  • Tell you about products and services from other companies we think you’d be interested in, or let selected third parties tell you directly about their products and services.

We are allowed to use your information in these ways and share the information as described below because:

  • We need to so that we can provide you with products and services and to manage your account with us.
  • We need to use some of your information to comply with legal and regulatory obligations (such as legal obligations to keep details of calls made by customers for a certain period of time).
  • Some of our use of your information is necessary for our legitimate business interests (such as conducting market research).
  • You have given your consent to us using your data in relation to some forms of use. For example, in relation to using your information to send you marketing messages. You can opt out of this at any time.

 

How we share your information

In connection with the purposes described above, we may share your information with others.

This might mean sharing your information with:

  • Our partner companies or agencies and their sub-contractors or prospective partners who help us run our services, for example our billing or customer service centres.
  • Other companies in the Vision Group
  • Insurance providers when you take out a policy through us.
  • Third parties whose products and services we market to you (where you have given permission to receive such messages).
  • Third parties whose offers you sign up to
  • Credit reference and fraud prevention agencies. When we check your credit score with a credit reference agency, the fact that we have requested that search will also be recorded by the credit reference agency. We share information with credit reference agencies on payment performance on an ongoing basis and this information could be used by us and third parties to make future credit assessment decisions.
  • Other communications companies.
  • New or prospective owners of Vision Mobile UK Ltd.

 

We might also share your information:

  • With any public authority or law enforcement agency (if they ask for it).
  • To comply with law or regulations, or for possible legal proceedings.
  • If you give us personal information that’s wrong or we find out (or think) you’re responsible for fraud. In these circumstances we might share your information with third parties such as law enforcement agencies, credit reference agencies and other affected third parties.
  • If one of our partners who are processing information for us are compelled to do so by law.
  • If there’s an emergency and we think you or other people are at risk.

 

Why we keep hold of your information

There are certain reasons we have to keep hold of your information.

We keep information while you’re our customer or after you’ve left us, but only as long as we need it for the purposes described above. How long we keep it depends very much on the type of information and purpose.

For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. We may also keep information about how you use our products or services.

In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.

 

Your rights

You have a number of legal rights in relation to the information that we hold about you, including:

  • The right to request details of the information we have about you. All requests need to be in writing.
  • The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
  • In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
  • The right to ask that we update your information if it is inaccurate or incomplete.
  • The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it.
  • The right to request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
  • The right to make a complaint with the Information Commissioner if you think that any of your rights have been infringed by us.

You can exercise your rights by contacting us using the details set out in the “Contact us”.

 

How to check and update your information

Vision Billing customer log into your Online Account or for any other customer type please request this in writing on contact us page.

 

Marketing communications

If you don’t want us or our partner companies to send you relevant offers or marketing information, you can opt out anytime by sending us an email, calling us or  using the “unsubscribe/opt out” link on email communication.

 

Product Specific Terms

This Privacy Policy applies to how we use your information in relation to our products and services generally.  There may be some additional things about how we use your information in relation to particular services. We will tell you about those when you sign up for the service or at another appropriate time.

 

Other Important things to know

Companies outside the European Economic Area (EEA):

We might give your information to other companies based outside the EEA or suppliers/providers/networks who use companies outside of the EEA.  For example, like many companies, we may use cloud services from suppliers outside the EEA.

Where we transfer your information to companies outside the EEA, we will make sure it’s protected in a manner that is consistent with how your information will be protected by us. This can be done in a number of different ways for instance:

  • The country that we send the data to might be approved by the European Commission.
  • The recipient company might have signed up a contract obliging them to protect your information.
  • The recipient is located in the US and is a certified member of the EU-US Privacy Shield scheme.

In other circumstances the law may permit us to otherwise transfer your information outside the EEA. In all cases however, we will ensure that any transfer of your information is compliant with data protection law.

You can obtain more details of the protection given to your information when it is transferred outside the EEA (including a sample copy of the contract used with some recipients of your information) by contacting us via the “Contact us”

 

About cookies:

Like other sites, we use cookies. A cookie is like a tag that some sites put on your computer or phone when you visit them so they can recognise you next time.

 

Communicating over the internet:

Please remember, any emails or other communications you send over the internet aren’t safe unless they’ve been encrypted. They might go through a few countries before they get to your friend who lives around the corner. Unfortunately, that’s the nature of the internet.

If someone gets into your emails without your permission, or your personal information is shared publicly, we can’t accept responsibility. It is out of our control.

Companies outside the European Economic Area (EEA):

We or our partners/suppliers/networks may give information to other companies based outside the EEA.  For example, like many companies, we may use cloud services from suppliers outside the EEA.

Where we (vision) transfer your information to companies outside the EEA, we will make sure it’s protected in a manner that is consistent with how your information will be protected by us. This can be done in a number of different ways for instance:

  • The country that we send the data to might be approved by the European Commission.
  • The recipient company might have signed up a contract obliging them to protect your information.
  • The recipient is located in the US and is a certified memeber of the EU-US Privacy Shield scheme.

In other circumstances the law may permit us to otherwise transfer your information outside the EEA. In all cases however, we will ensure that any transfer of your information is compliant with data protection law.

You can obtain more details of the protection given to your information when it is transferred outside the EEA (including a sample copy of the contract used with some recipients of your information) by contacting us via the “Contact us” section below.

 

Contact us

If you want to know more about how we use your information or to raise any queries with us in relation to your information, you can Contact Us