Notifications

Please see our full list of notifications below

Notifications

Date 20.2.19 : Retail Price Index (RPI) & your Monthly Mobile Tariff

  • From 1st April 2019 your monthly price plan will increase by 2.7% in line with RPI (retail price index) in accordance with our network terms and conditions.

Each year, pay monthly airtime tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. The rate is announced in February and your bill will be adjusted by this amount in April.

This will impact all Mobile Tariff Line Rentals.

This year’s RPI was published on 13th Feb 2019 and was 2.7%

Date 1.9.18 : BT & Carrier Price Increase

  • From the 1st Sept 2018, BT & our carriers are increasing their line rental prices for business customers by an average of 6%. We have held off from passing any increases onto our customers but unfortunately from 1st Nov 2018 In line with these changes Vision will also be increasing some of our prices.  We’ve kept them as low as possible and some customers will see no price rise at all.  We appreciate price increases are never good news, but we believe that you will continue to benefit from fantastic service at an incredibly low price. All of our customers are protected by our Never Beaten on Price Guarantee. On top of the great savings we offer compared to BT, we are able to offer Voice, Connectivity, Digital and Cloud services, adding value to your business at every level
  • BTW Calls Only (Does not apply to Cloud PBX Calls or Sip Channel Calls)
  • 1.7p Connection Charge on all calls from 1st October
  • Summary of Service Cost Increase

Select Services Updates – Minimum Prices

  • Fraud Monitor Per Line = £0.69
  • DDI Rental (All Fixed Lines) = £0.50
  • Static IP = £1.50
  • LLU Voicemail = £0.80
  • Disaster Recovery = £1.50
  • Care Level 2 = £0.99

We listen to our customers

We are continually looking at ways in which we can improve the service we provide. Customer feedback is very important to us so if you have any suggestions as to how we could improve our service, please write to us at the above address or email care@visiontelecomsolutions.co.uk. If you have any other queries, please call us on  0161 437 8094

Date 1.7.18 : Vision Business Mobile 02 & Vodafone – Changes to Out of Bundle Rates

  • Calls to Channel Islands no Longer included in Free Minutes – out of bundle rates have been updated
  • See section 3 in our terms and conditions for out of bundle rates

Date 1.4.18 : Vision Business Mobile 02 & Vodafone – Changes to Roaming Zones

Date 1.4.18 : Vision Business Mobile 02 & Vodafone – Changes to Out of Bundle Data Charge

  • Vision Business Mobile on Vodafone & O2 – Changes to out of bundle data charge
    Mobile out of bundle 7p per mb from 1st May 2018 (previous charge was 10p per mb)
    See section 3 in our terms and conditions

Date 1.3.18 : Vision Business Mobile 02 & Vodafone – New Roaming Rates

  • Vision Business Mobile on Vodafone & O2 – Changes to Roaming Rates from 1.4.2018
    Applicable to all mobile connections with a live date off 1.4.2018 onwards. All mobile connections with a earlier live date will remain previous (older) roaming rates.
    See section 3 in our terms and conditions for new roaming rates.

Date 1.3.18 : Vision Business Mobile 02 & Vodafone – Changes to Roaming Zones

  • Vision Business Mobile on Vodafone & O2 – Changes to Roaming Zones from 1.4.18
    See section 3 in our terms and conditions for new roaming zones

Date 1.12.17 : Roaming Zones Updated on Vision Business Mobile on o2 & Vodafone

  • Roaming Zones Updated. See Vision Mobile Roaming Zone’s in section 3 in our terms and conditions for new zones.

Date 1.12.17 : Vision Business Mobile 02 & Vodafone – Changes to World Travel Select Bolt On

  • Vision Business Mobile on Vodafone & O2 – Changes to World Travel Select
    UAE United Arab Emirates will be removed from WTS (World Travel Select) from the 1st February 2018
    Call/Text/Data rates will be charged at ROW Zone 1 rates.

 

For further information please contact us.

Telephone: 0871 200 3274 or via email care@visiontelecomsolutions.co.uk