Notifications

Please see our full list of notifications below

Notifications

Date: 1/03/2024

From 1st April 2024 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. We have kept the increases to a minimum and absorbed some of costs to help all our customers.

Decisions on product price increases are always difficult and never made lightly. Due to current economic climate and compounding effect of Brexit and Covid the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases and been kept to a minimum to help customers.

Product FamilyPrice Increase (RPI)
Mobile Vodafone & o27.9%
Broadband SOGEA7.9%
Broadband FTTP7.9%
Ethernet, EOFTTC & GEA*4.9%*
Vision Cloud (NFON & HV & SIP)7.9%
Vision Studio4.9%
I.T Support4.9%
Wi-Fi4.9%
Maintenance (Tel System)7.9%

What is the retail Price Index ?

RPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics

There’s lots more info on CPI on the Office for National Statistics website.

*Only applies to in-contract customers (out of contract customer received price increase in Feb 2024)

 


 

Date: 1/12/2023

We want to inform you about upcoming pricing changes that directly affect our products.

These changes are being driven by adverse inflationary effects. Consequently, and after careful consideration, we have decided to implement a price increase by 12.5% across the following products, effective 1st February 2024.

  • ADSL Broadband
  • FTTC Fibre Broadband
  • Analogue WLR Lines
  • ISDN Lines
  • Ethernet Circuits

NOTE : SOGEA FTTC Fibre & FTTP Broadbands will not be affected by the price increase.

Speak to a consultant now and see if you can avoid the price increase by moving product.

 


 

Date: 09/10/23

Vision Daily Roaming Services – Fair Usage and Limits

When using Daily Roaming Services like ETS, WTS, WTP, Travel Free or o2 Roam like Home the following fair usage applies.

25GB Roaming Limit

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming. This means you can use up to 25GB of your allowance subject to Daily Roaming Fee if applicable.
You can still use data if you reach our Roaming Limit, but you’ll be charged per MB used as per the Roaming Zone

 


 

1/10/2023

Updated Miscellaneous Charges Price List

Router Return cancelled orders

https://visiontelecomsolutions.co.uk/out-of-bundle-rates/

 


 

1/9/2023

Updated Vison Standard T&C, Mobile Alerts & Caps Policy & Broadband Terms & conditions.

Registered office address updated.

Updated RPI Clause

Updated Broadband Fault Logging

Updated Alerts Notification

https://visiontelecomsolutions.co.uk/terms-and-conditions/

 


 

Date: 01/7/23

Vision Daily Roaming Services – Fair Usage and Limits

When using Daily Roaming Services like ETS, WTS, WTP, Travel Free or o2 Roam like Home the following fair usage applies.

25GB Roaming Limit

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming. This means you can use up to 25GB of your allowance subject to Daily Roaming Fee if applicable.
You can still use data if you reach our Roaming Limit, but you’ll be charged per MB used as per the Roaming Zone
These charges will apply until the following (depending on which is earliest);

  • You use up your monthly UK data allowance**
  • You return to the UK.
  • You reach your next bill cycle

** If you use all your UK data allowance when roaming outside the UK, you pay Roaming Charges.

Tariffs with 25GB or less of monthly data
These tariffs are not subject to our Roaming Limit of 25GB. Your Roaming Limit is your monthly UK data allowance. Once you reach your monthly data allowance you can still use data, but you’ll be charged per MB used as per the Roaming Zone
Vision T&C applies

 


 

Date: 1/6/23

Out of Bundle Rates Updated for Cloud PBX, HV SIP and IP Voice.

From 1st July 2023 new out of bundle rates apply available from https://visiontelecomsolutions.co.uk/out-of-bundle-rates/ 

 


 

Date: 1/6/23

Line Rental – Analogue, Multi-Lines and ISND

From 1st July 2023 all lines will have a price increase of 50p per line, per month.

 


 


Date: 25/5/23

Itemised Billing

From 1st July 2023 all Itemised Billing will no longer be Free and charged at £2.99 per account, per month.

Itemised billing can be removed from account if not required.

 


 

Date: 24/5/23

Annual Price Change Update

In line with our terms and conditions, Each year, we adjust the prices of some of our products and services in line with the retail Price Index (RPI) rate of inflation, plus any increase from supplier & carriers.

Price changes are kept to a minimum and where possible we will always look to absorb increases if possible.

When we work out our prices, we use the RPI rate published in January.

What is the retail Price Index ?

RPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics

There’s lots more info on CPI on the Office for National Statistics website.

 


 

Date: 27/02/2023

From 1st April 2023 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. we have kept the increases to a minimum and absorbed some of costs to help all our customers

Decisions on product price increases are always difficult and never made lightly. Due to current climate and compounding effect of Brexit and Covid the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases and been kept to a minimum to help customers.

Product FamilyPrice Increase (RPI)
WLR (Analogue & ISDN)15%
Mobile vodafone10%
Broadband SOGEA4.5%
Broadband FTTP4.5%
Broadband FTTC & ADSL15%
Ethernet, EOFTTC & GEA10%
Vision Cloud (NFON & HV & SIP)4.5%
Vision Studio4.5%
I.T support LR4.5%
Mobile o210%
Wi-Fi4.5%

 



Date 1.12.2022

Changes to Standard & Out of Contract Price List

Analogue & ISDN channel Price Change  – full details can be found here https://visiontelecomsolutions.co.uk/pdfs/VM-Standard-Prices.pdf

 


 

Date 1.10.2022

Changes to Mobile Daily Roaming Services

• World Travel Saver is now £7.99 per day – full details can be found here https://visiontelecomsolutions.co.uk/pdfs/Vision-Roaming-Services.pdf

 


Date 1.8.2022

Updated Mobile Fair Usage Policy, Out of Bundle & Roaming Rates

  • Full details available on T&C page of website
  • Changes to ETS and Travel Free Roaming
  • Changes to Fair Usage policy on unlimited tariffs
  • Vodafone Share/Eco/Red – Out of Bundle Data GB Cost

 


 

Date 04.05.22

Vision o2 Mobile

From 1st June 2022 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. we have kept the increases to a minimum and absorbed some of costs to help all our customers

Decisions on product price increases are always difficult and never made lightly. Due to current climate the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases, and been kept to a minimum to help customers.

Vision o2 – adjusted increase is actually 7.5% and not the 4.9% communicated on 1.3.2022, therefore a further 2.6% will be added from 1st June 2022.

 


 

Date 01.03.2022

From 1st April 2022 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. we have kept the increases to a minimum and absorbed some of costs to help all our customers

Decisions on product price increases are always difficult and never made lightly. Due to current climate the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases, and been kept to a minimum to help customers.

– Vision o2 – 4.9%

– Vision Vodafone – 7.9%

– Analogue, Multi-lines and ISDN – 50p per line.

– Cloud PBX – 3.5%

– Broadband (ADSL, FTTC, FTTP & SOGEA) – £1

– Ethernet Lease Lines – 1.5%

– I.T Support and Managed Wi-Fi – 2.5%

– Microsoft / Anti-Virus / Data Back / All I.T Monthly Services

Office 365 – Online Plan 1 license – £1

Office 365 – Additional License – £1

Office 365 – Business Monthly – £2

All Other I.T Monthly Services – 2.5%

 


 

Date 20.12.2021 – WLR Price Increase

Please see following price changes coming into effect from 1st February 2022.

Why are we increasing WLR Pricing?

Decisions on product price increases are always difficult and never made lightly. The increase in charges for WLR and related services reflects both the increasing cost of provision and maintenance and the anticipated industry increases related to the PSTN withdrawal and retirement of copper based services, including WLR.

What do the WLR Price Increases entail?

The following changes to all WLR pricing structure will be effective from 1st February 2022.

The following line rental charges for existing WLR services will increase by £1.00 per line/channel per month for all existing customers

    • Single Line (Basic and Premium)
    • Multiline, ISDN2 and ISDN30

 


Date 1.12.2021 – Vision Vodafone EU roaming changes

Following Brexit, the way Vodafone will be working in the EU will be changing.

In response to Vodafone announcements earlier in the year, relating to the introduction of roaming fees when utilising mobile services in Europe, we now have confirmation that EU roam Like home (Free EU Roaming) will be removed from 1st Jan 2022 on all Vision Vodafone Tariffs,  Our intention, where possible, is always to align with the networks’ own policies.

What’s changing from 1st January 2022?

EU roam like home will be removed from 1st Jan 2022, meaning you no longer able to use UK allowances (Mins, Texts, Data) in EU Zones for free.

This is applicable for all Vision Vodafone Tariffs.

What will the new charges for EU roaming be after January 2022?

From 1st January 2022, we will be introducing a New Daily Roaming fee of £2.99 ex vat, this be known as European Travel Select (ETS)

You can use your minutes, texts and data allowances in our European roaming zone for £2.99 per day.

Here’s how the new charges will work:

    • One Low fixed Daily fee of £2.99 per day
    • You don’t need to do anything, you will opt in automatically
    • If you use your UK tariff allowances in EU zones you pay £2.99 per day
    • Roaming charges apply once you have used all your UK allowances
    • If you call out of country this will charged at our standard roaming charges
    • Ireland & Isle of Man will be inclusive in your allowances.
    • This will apply across all tariffs except Vodafone Share Plus Unlimited Data which will receive Travel Free and World Travel Select

 


 

Date 1.8.2021 – Updated Mobile Out of Bundle Rates & Updated Vision Roaming Services

Full details available on T&C page of website – section 3 “Pricing & Out of Bundle Rates”

RPI Increase 30.3.2021

From 1st May 2021 your monthly price plan will increase by 3.5% in line with RPI (retail price index) in accordance with our terms and conditions.
Each year, pay monthly airtime tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation.
This will impact all Mobile Tariffs, Cloud PBX, SIP channels, Broadband, Analogue & ISDN Line Rentals.
We did not pass on any RPI increase to our customers last year, we absorbed the costs due to the Covid Pandemic.

 


Date 1.5.2020 – Changes to Roaming in Turkey – June 2020

As of 1 June 2020, Turkey will no longer be classed as an EU Zone 2 roaming destination across all Vision o2 and Vodafone.
Turkey will be classified under Rest of World Zone 1
Turkey will no longer be a free to roam destination including EU roam like home therefore it will not benefit from access to standard UK bundles and rates while roaming at no additional cost.
Standard roaming rates will apply for any tariffs without daily roaming services like World Travel Select (WTS).

 


Date 1.3.2020 – Updated o2/Vodafone Roaming Rates, Roaming Zones, Out of bundles rates

Full details available in section 3 on T&C’s page, of website.

 


Date 1.3.2020 – Updated o2/Vodafone Fair Usage Policy – Unlimited Data Tariff fair usage changes

Full details available in section 3 on T&C’s page of website.

 


Date 2.3.20 : Retail Price Index (RPI) & your Monthly Mobile Tariff

  • From 1st April 2020 your monthly price plan will increase by 2.7% in line with RPI (retail price index) in accordance with our network terms and conditions.
Each year, pay monthly airtime tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. The rate is announced in February and your bill will be adjusted by this amount in April.
This will impact all Mobile Tariff Line Rentals. Due to current climate we have not passed on cost increases to our customers, and absorbed the costs to help all our customers

 


Date 1.12.2019 – Updated o2/Vodafone Roaming Rates & Out of Bundle Rates

See Vision o2/Vodafone Roaming & Out of Bundle Rates for full details in section 3 on T&C’s page of website.

 


Date 29.11.19 : Fair Usage Policy Updated

See VM Business Mobile Fair Usage Policy section for full details.

 


Date 17.09.19 : Notice Period to Disconnect / Terminate is now 90 Days.

See Vision Standard Terms & Conditions (Vision Billing) section for full details.

 


Date 20.2.19 : Retail Price Index (RPI) & your Monthly Mobile Tariff

  • From 1st April 2019 your monthly price plan will increase by 2.7% in line with RPI (retail price index) in accordance with our network terms and conditions.

Each year, pay monthly airtime tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. The rate is announced in February and your bill will be adjusted by this amount in April.

This will impact all Mobile Tariff Line Rentals.

This year’s RPI was published on 13th Feb 2019 and was 2.7%

 


Date 1.9.18 : BT & Carrier Price Increase

  • From the 1st Sept 2018, BT & our carriers are increasing their line rental prices for business customers by an average of 6%. We have held off from passing any increases onto our customers but unfortunately from 1st Nov 2018 In line with these changes Vision will also be increasing some of our prices.  We’ve kept them as low as possible and some customers will see no price rise at all.  We appreciate price increases are never good news, but we believe that you will continue to benefit from fantastic service at an incredibly low price. All of our customers are protected by our Never Beaten on Price Guarantee. On top of the great savings we offer compared to BT, we are able to offer Voice, Connectivity, Digital and Cloud services, adding value to your business at every level
  • BTW Calls Only (Does not apply to Cloud PBX Calls or Sip Channel Calls)
  • 1.7p Connection Charge on all calls from 1st October
  • Summary of Service Cost Increase

Select Services Updates – Minimum Prices

  • Fraud Monitor Per Line = £0.69
  • DDI Rental (All Fixed Lines) = £0.50
  • Static IP = £1.50
  • LLU Voicemail = £0.80
  • Disaster Recovery = £1.50
  • Care Level 2 = £0.99

We listen to our customers

We are continually looking at ways in which we can improve the service we provide. Customer feedback is very important to us so if you have any suggestions as to how we could improve our service, please write to us at the above address or email care@visiontelecomsolutions.co.uk. If you have any other queries, please call us on  0161 437 8094

 


Date 1.12.18 : Vision Business Mobile 02 & Vodafone – Changes to Hardware/Kit Credits terms and conditions

  • Hardware / Kit Credits can only be used during the first 12 months or first Half of contract if contract minimum term is less than 24 months

Hardware Credit Account T&C’s

  1. Where the Customer contract specifies the provision of a Hardware Credit Account the following terms will apply
  2. The amount of credit specified in the Customer Requirements Form (“Hardware Credit”) will be held on account with VMUK for 12 months from the signed date specified in the Customer Requirements Form (“the Credit Expiry Date”) or first half of contract terms if minimum term is less than 24 months.
  3. Any Hardware Credit that is not used by the Credit Expiry Date will lapse and the balance of the Hardware Credit Account will automatically revert to nil after the 12 month period.
  4. The Customer will only be able to use the Hardware Credit Account to purchase Equipment that is specified on the price list of VMUK and the price of any Equipment ordered will be as specified on the price list of VMUK.
  5. For the avoidance of doubt Hardware Credit has no financial value and cannot be converted into cash or credit other than for the purchase of Equipment from VMUK prior to the Credit Expiry Date.
  6. All Equipment ordered using a Hardware Credit Account will be subject to a delivery charge (“the Delivery Charge”). The Delivery Charge will be charged separately to the provision of the Equipment and Hardware Credit cannot be used to pay for the Delivery Charge.
  7. If a Customer is out of contract or disconnects or upgrades or downgrades their Contract at any point prior to the Minimum Expiry Date then all Hardware Credit will become null and void.

 


Date 1.7.18 : Vision Business Mobile 02 & Vodafone – Changes to Out of Bundle Rates

  • Calls to Channel Islands no Longer included in Free Minutes – out of bundle rates have been updated
  • See section 3 in our terms and conditions for out of bundle rates

 


Date 1.4.18 : Vision Business Mobile 02 & Vodafone – Changes to Roaming Zones

 


Date 1.4.18 : Vision Business Mobile 02 & Vodafone – Changes to Out of Bundle Data Charge

  • Vision Business Mobile on Vodafone & O2 – Changes to out of bundle data charge
    Mobile out of bundle 7p per mb from 1st May 2018 (previous charge was 10p per mb)
    See section 3 in our terms and conditions

 


Date 1.3.18 : Vision Business Mobile 02 & Vodafone – New Roaming Rates

  • Vision Business Mobile on Vodafone & O2 – Changes to Roaming Rates from 1.4.2018
    Applicable to all mobile connections with a live date off 1.4.2018 onwards. All mobile connections with a earlier live date will remain previous (older) roaming rates.
    See section 3 in our terms and conditions for new roaming rates.

 


Date 1.3.18 : Vision Business Mobile 02 & Vodafone – Changes to Roaming Zones

  • Vision Business Mobile on Vodafone & O2 – Changes to Roaming Zones from 1.4.18
    See section 3 in our terms and conditions for new roaming zones

 


Date 1.12.17 : Roaming Zones Updated on Vision Business Mobile on o2 & Vodafone

  • Roaming Zones Updated. See Vision Mobile Roaming Zone’s in section 3 in our terms and conditions for new zones.

 


Date 1.12.17 : Vision Business Mobile 02 & Vodafone – Changes to World Travel Select Bolt On

  • Vision Business Mobile on Vodafone & O2 – Changes to World Travel Select
    UAE United Arab Emirates will be removed from WTS (World Travel Select) from the 1st February 2018
    Call/Text/Data rates will be charged at ROW Zone 1 rates.

 

For further information please contact us.

Telephone: 0871 200 3274 or via email care@visiontelecomsolutions.co.uk