Notifications

Notifications

Date: 1/8/2026

Analogue WLR – Price changes effective 1st October 2026

These price increases are being driven by Openreach’s PSTN Switch Off programme as we work to transition all Analogue Lines, ASDL/FTTC Broadbands to products to IP & Digital alternatives ahead of 31st January 2027.

This applies to customers in the UK.

Updated Mobile Fair Usage Policy effective from 1/7/2026  

• Unlimited & Unlimited Lite 150gb
• Unlimited Max 300gb
• Unlimited Max+ = Truly Unlimited where usage is appropriate to subscription type
• See fair usage policy for full details https://visiontelecomsolutions.co.uk/fair-usage-policies/

Date: 1/6/2026

In life O2 & Vodafone Data top Up – price reduction

New EE data top options available

See terms & conditions/ data top up

Date: 1/5/2026

Analogue/ADSL/FTTC – Price changes effective 1st July 2026

These price increases are being driven by Openreach’s PSTN Switch Off programme as we work to transition all Analogue Lines, ASDL/FTTC Broadbands to products to IP & Digital alternatives ahead of 31st January 2027.

This applies to customers in the UK.

Click here to see more 

Date: 28/04/2026

Updated Vision Miscellaneous charges doc

Mobile Replacement Number Swap one off charge increase

Date:24/04/2026

Updated Vision Roaming Rates, Zones, OOB rates and Mobile Fair usage Policy

Updated Docs all include New Vision EE tariffs

No changes to prices

Date: 25/02/2026

Updated Broadband Care Levels on BT, Vodafone, Sky & TTB. Click here

Date – 23/02/2026

Annual Price Increase

Each year, pay monthly, airtime & service tariffs will be adjusted to keep in line with inflation and increased supplier prices. We have kept the increases to a minimum to help all our customers. Decisions on product price increases are always difficult and never made lightly. Due to current compounding effect of the economic climate the increase in charges & services reflects both the increasing cost of provision and maintenance of the digital services we provide. All price increases are in line with all major providers and networks. We keep all increase to a minimum wherever possible.

Annual Price increase is effective from 1/4/2026 (ex-vat)

Date – 01/02/2026

Updated Miscellaneous Price List

Broadband Disconnection fee applies + 90 day Notice Periods

Click here for more information

Date – 10/11/2025

Price Increase

WLR Analogue & ISDN – £4 per Line/Channel

Broadband ADSL, ADSL2, SMPF, FTTC, GFAST – £6

Ethernet – 6%

New Prices Effective from 1/1/2026

If you are on the newer Broadband (SOGEA & FTTP) you will not be affected by these price increases

Date – 1/7/2025

Updated _ Vision Cloud PBX _Out of Bundles Rates including International Calls

Updated OOB Prices for all Vision Cloud PBX, Cloud Lite, Sip & IP Voice

OOB – Out of Bundle

New Prices Effective from 1/8/2025

available from https://visiontelecomsolutions.co.uk/out-of-bundle-rates/

Date: 1/06/2025

Updated Vodafone and o2 Mobile Cease Fee – Terms & Conditions  

From 1^st June 2025, all Vodafone and o2 Mobiles disconnecting before 24 months will have an additional £40 cease fee.

The cease fee applies to all number disconnecting before month 24 if in or out of contract.

Standard Early Termination Fee or Notice Period apply as normal as per Terms and conditions.

This Fee as been introduced by our Supplier/Networks, and as per T&C as to be passed onto the customer.

Date: 3/03/2025

Annual Price Increase

From 1st April 2025 your monthly price plan will increase in accordance with your contract terms and conditions.

• All Small Business customers on contracts from 1/1/2025 onwards – API will apply
• All Customers on contract before 1/1/2025 – RPI will apply see rate below.

Each year, pay monthly, airtime & service tariffs will be adjusted to keep in line with inflation and increase supplier prices. We have kept the increases to a minimum to help all our customers. We will apply the lower of the Rates API or RPI below.

Decisions on product price increases are always difficult and never made lightly. Due to current economic climate and compounding effect of Brexit and Covid the increase in charges & services reflects both the increasing cost of provision and maintenance of the digital services we provide. All price increases are in line with all major providers and networks. We keep all increase to a minimum wherever possible.

Note: To keep price increase to a minimum, we will only apply the lower of the increase, API or RPI.

Date: 1/12/2024

Annual Price Increase & Updated T&C’s

Telecom Networks & Suppliers have been increasing prices based on the Retail Price Index (RPI). However, Ofcom, the telecommunications regulator, has determined that this method of price increase doesn’t provide sufficient clarity and certainty for customers about the prices they will pay under their contract.

What’s Changing?

Following new regulation from Ofcom, we are changing the way we do annual price rises to provide more clarity and certainty for our Small business customers. A microenterprise/small business customer is defined as a business having 1 to 1 to 10 employees (excluding volunteers).

Annual Price Rise

From 9th January 2025, we’ll change how we communicate and implement price increases for our new and re-contracting micro-business customers (1 to 10 employee)

Instead of percentage-based price changes linked to inflation (RPI), contracts will specify an annual airtime price increase + VAT a month giving customers greater certainty about how their bills may change over the course of their contract. This will be known as Annual Price Increase (API).

• Mobile £2.75
• Cloud £2.75
• Broadband – SOGEA, FTTP, SOADSL – £3.75
• Broadband – FTTC, ADSL, EOFTTC, GEA , Analogue & ISDN Lines – £7.50
• Ethernet (lease lines) – £27
• Vision Studio – £4
• I.T Support – £12.50 up to 1 hour and £7.50 for each additional 30 minute support time
• NGN Number Hosting – increased to £15 per month

All contracts signed before 9th January 2025 will remain on the previously agreed RPI price increase terms

All contracts signed after 9^th January 2025 will go onto the new API annual price increase terms

For businesses with 11 or more employees entering new or renewing contracts from 9th January 2025 onwards, their rental charges will be subject to either API Annual Price increase or existing RPI Increase if higher.

Date: 19/11/2024

Price Change Update

In line with our terms and conditions, Each year, we adjust the prices of some of our products and services in line with any increase from supplier & carriers.

• ADSL Broadband – 9%
• FTTC Fibre Broadband – 9%
• G-Fast Broadband – 9%
• Analogue WLR Lines – 9%
• ISDN Lines – 9%
• Ethernet Lease lines – 5%

NOTE : SOGEA FTTC Fibre & FTTP Broadbands will not be affected by the price increase.

Speak to a consultant now and see if you can avoid the price increase by moving to the latest Fibre Broadbands and off the Analogue network.

Date: 01/11/2024

Adjustments to Vodafone Out-of-Bundle (OOB) Rates

The affected usage types are as follows:

• GPRS/Data (UK) – From £29.99 per 1gb to £31.38 per 1gb
• International Calls to EU – £0.23p per minute
• International SMS to EU – £0.23p per sms text

These changes will impact across all tariffs currently available on our Vision Vodafone proposition, as well as any older legacy versions (including VodaRed and similar), or bespoke tariffs currently live on Vodafone.

Please Note: Vision has introduced a range of tools, value-added services, and bolt-ons designed to help customers manage out-of-bundle spend. Our team of experts is readily available to assist you in understanding your options and minimising the risk of unexpected out-of-bundle charges.

Date: 01/07/2024

Updated Miscellaneous Charges Price List

• Broadband cancelled orders – Router returns £75 re-stock fee
• Cloud PBX Recorded Message File hosting £6.99 per message or £15 Unlimited messages per month
• Cloud PBX Divert Charges – £4.99 per month
• https://visiontelecomsolutions.co.uk/out-of-bundle-rates/

Date: 21/05/2024

Vision BillNow Portal launching on 1/6/24

• Users will be able to access a range of services from downloading bills, creating reports and accessing a range of mobile bars.
• Users will have the ability to switch mobile bars off and on (example Data, Roaming, International, Premium Rate etc)
• Users will have the ability to add/remove alerts
• All changes to Bars & Alerts are live
• The customer understands that they will remain liable for all Bills & Data Charges when removing or adding bars or alerts even if this done in error.
• Access to the portal is provided at Vision discretion, access will be removed if the account is in arrears.
• Any contract with Vision does not include the use of Vision Bill now.

Date: 1/03/2024

From 1st April 2024 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. We have kept the increases to a minimum and absorbed some of costs to help all our customers.

Decisions on product price increases are always difficult and never made lightly. Due to current economic climate and compounding effect of Brexit and Covid the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases and been kept to a minimum to help customers.

What is the retail Price Index ?

RPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics

There’s lots more info on CPI on the Office for National Statistics website.

*Only applies to in-contract customers (out of contract customer received price increase in Feb 2024)

Date: 1/12/2023

We want to inform you about upcoming pricing changes that directly affect our products.

These changes are being driven by adverse inflationary effects. Consequently, and after careful consideration, we have decided to implement a price increase by 12.5% across the following products, effective 1st February 2024.

• ADSL Broadband
• FTTC Fibre Broadband
• Analogue WLR Lines
• ISDN Lines
• Ethernet Circuits

NOTE : SOGEA FTTC Fibre & FTTP Broadbands will not be affected by the price increase.

Speak to a consultant now and see if you can avoid the price increase by moving product.

Date: 09/10/23

Vision Daily Roaming Services – Fair Usage and Limits

When using Daily Roaming Services like ETS, WTS, WTP, Travel Free or o2 Roam like Home the following fair usage applies.

25GB Roaming Limit

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming. This means you can use up to 25GB of your allowance subject to Daily Roaming Fee if applicable.
You can still use data if you reach our Roaming Limit, but you’ll be charged per MB used as per the Roaming Zone

1/10/2023

Updated Miscellaneous Charges Price List

Router Return cancelled orders

https://visiontelecomsolutions.co.uk/out-of-bundle-rates/

1/9/2023

Updated Vison Standard T&C, Mobile Alerts & Caps Policy & Broadband Terms & conditions.

Registered office address updated.

Updated RPI Clause

Updated Broadband Fault Logging

Updated Alerts Notification

https://visiontelecomsolutions.co.uk/terms-and-conditions/

Date: 01/7/23

Vision Daily Roaming Services – Fair Usage and Limits

When using Daily Roaming Services like ETS, WTS, WTP, Travel Free or o2 Roam like Home the following fair usage applies.

25GB Roaming Limit

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming. This means you can use up to 25GB of your allowance subject to Daily Roaming Fee if applicable.
You can still use data if you reach our Roaming Limit, but you’ll be charged per MB used as per the Roaming Zone
These charges will apply until the following (depending on which is earliest);

• You use up your monthly UK data allowance**
• You return to the UK.
• You reach your next bill cycle

** If you use all your UK data allowance when roaming outside the UK, you pay Roaming Charges.

Tariffs with 25GB or less of monthly data
These tariffs are not subject to our Roaming Limit of 25GB. Your Roaming Limit is your monthly UK data allowance. Once you reach your monthly data allowance you can still use data, but you’ll be charged per MB used as per the Roaming Zone
Vision T&C applies

Date: 1/6/23

Out of Bundle Rates Updated for Cloud PBX, HV SIP and IP Voice.

From 1^st July 2023 new out of bundle rates apply available from https://visiontelecomsolutions.co.uk/out-of-bundle-rates/ 

Date: 1/6/23

Line Rental – Analogue, Multi-Lines and ISND

From 1^st July 2023 all lines will have a price increase of 50p per line, per month.

Date: 25/5/23

Itemised Billing

From 1^st July 2023 all Itemised Billing will no longer be Free and charged at £2.99 per account, per month.

Itemised billing can be removed from account if not required.

Date: 24/5/23

Annual Price Change Update

In line with our terms and conditions, Each year, we adjust the prices of some of our products and services in line with the retail Price Index (RPI) rate of inflation, plus any increase from supplier & carriers.

Price changes are kept to a minimum and where possible we will always look to absorb increases if possible.

When we work out our prices, we use the RPI rate published in January.

What is the retail Price Index ?

RPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics

There’s lots more info on CPI on the Office for National Statistics website.

Date: 27/02/2023

From 1st April 2023 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. we have kept the increases to a minimum and absorbed some of costs to help all our customers

Decisions on product price increases are always difficult and never made lightly. Due to current climate and compounding effect of Brexit and Covid the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases and been kept to a minimum to help customers.

Date 1.12.2022

Changes to Standard & Out of Contract Price List

Analogue & ISDN channel Price Change  – full details can be found here https://visiontelecomsolutions.co.uk/pdfs/VM-Standard-Prices.pdf

Date 1.10.2022

Changes to Mobile Daily Roaming Services

• World Travel Saver is now £7.99 per day – full details can be found here https://visiontelecomsolutions.co.uk/pdfs/Vision-Roaming-Services.pdf

Date 1.8.2022

Updated Mobile Fair Usage Policy, Out of Bundle & Roaming Rates

• Full details available on T&C page of website
• Changes to ETS and Travel Free Roaming
• Changes to Fair Usage policy on unlimited tariffs
• Vodafone Share/Eco/Red – Out of Bundle Data GB Cost

Date 04.05.22

Vision o2 Mobile

From 1st June 2022 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. we have kept the increases to a minimum and absorbed some of costs to help all our customers

Decisions on product price increases are always difficult and never made lightly. Due to current climate the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases, and been kept to a minimum to help customers.

Vision o2 – adjusted increase is actually 7.5% and not the 4.9% communicated on 1.3.2022, therefore a further 2.6% will be added from 1^st June 2022.

Date 01.03.2022

From 1st April 2022 your monthly price plan will increase in line with RPI (retail price index) in accordance with our terms and conditions.

Each year, pay monthly, airtime & service tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation. we have kept the increases to a minimum and absorbed some of costs to help all our customers

Decisions on product price increases are always difficult and never made lightly. Due to current climate the increase in charges & services reflects both the increasing cost of provision and maintenance and the anticipated industry increases, and been kept to a minimum to help customers.

– Vision o2 – 4.9%

– Vision Vodafone – 7.9%

– Analogue, Multi-lines and ISDN – 50p per line.

– Cloud PBX – 3.5%

– Broadband (ADSL, FTTC, FTTP & SOGEA) – £1

– Ethernet Lease Lines – 1.5%

– I.T Support and Managed Wi-Fi – 2.5%

– Microsoft / Anti-Virus / Data Back / All I.T Monthly Services

Office 365 – Online Plan 1 license – £1

Office 365 – Additional License – £1

Office 365 – Business Monthly – £2

All Other I.T Monthly Services – 2.5%

Date 20.12.2021 – WLR Price Increase

Please see following price changes coming into effect from 1st February 2022.

Why are we increasing WLR Pricing?

Decisions on product price increases are always difficult and never made lightly. The increase in charges for WLR and related services reflects both the increasing cost of provision and maintenance and the anticipated industry increases related to the PSTN withdrawal and retirement of copper based services, including WLR.

What do the WLR Price Increases entail?

The following changes to all WLR pricing structure will be effective from 1st February 2022.

The following line rental charges for existing WLR services will increase by £1.00 per line/channel per month for all existing customers

• • Single Line (Basic and Premium)
  • Multiline, ISDN2 and ISDN30

Date 1.12.2021 – Vision Vodafone EU roaming changes

Following Brexit, the way Vodafone will be working in the EU will be changing.

In response to Vodafone announcements earlier in the year, relating to the introduction of roaming fees when utilising mobile services in Europe, we now have confirmation that EU roam Like home (Free EU Roaming) will be removed from 1^st Jan 2022 on all Vision Vodafone Tariffs,  Our intention, where possible, is always to align with the networks’ own policies.

What’s changing from 1^st January 2022?

EU roam like home will be removed from 1^st Jan 2022, meaning you no longer able to use UK allowances (Mins, Texts, Data) in EU Zones for free.

This is applicable for all Vision Vodafone Tariffs.

What will the new charges for EU roaming be after January 2022?

From 1^st January 2022, we will be introducing a New Daily Roaming fee of £2.99 ex vat, this be known as European Travel Select (ETS)

You can use your minutes, texts and data allowances in our European roaming zone for £2.99 per day.

Here’s how the new charges will work:

• • One Low fixed Daily fee of £2.99 per day
  • You don’t need to do anything, you will opt in automatically
  • If you use your UK tariff allowances in EU zones you pay £2.99 per day
  • Roaming charges apply once you have used all your UK allowances
  • If you call out of country this will charged at our standard roaming charges
  • Ireland & Isle of Man will be inclusive in your allowances.
  • This will apply across all tariffs except Vodafone Share Plus Unlimited Data which will receive Travel Free and World Travel Select

Date 1.8.2021 – Updated Mobile Out of Bundle Rates & Updated Vision Roaming Services

Full details available on T&C page of website – section 3 “Pricing & Out of Bundle Rates”

RPI Increase 30.3.2021

From 1^st May 2021 your monthly price plan will increase by 3.5% in line with RPI (retail price index) in accordance with our terms and conditions.
Each year, pay monthly airtime tariffs will be adjusted according to the Retail Price Index (RPI) rate of inflation.
This will impact all Mobile Tariffs, Cloud PBX, SIP channels, Broadband, Analogue & ISDN Line Rentals.
We did not pass on any RPI increase to our customers last year, we absorbed the costs due to the Covid Pandemic.

Date 1.5.2020 – Changes to Roaming in Turkey – June 2020

As of 1 June 2020, Turkey will no longer be classed as an EU Zone 2 roaming destination across all Vision o2 and Vodafone.
Turkey will be classified under Rest of World Zone 1
Turkey will no longer be a free to roam destination including EU roam like home therefore it will not benefit from access to standard UK bundles and rates while roaming at no additional cost.
Standard roaming rates will apply for any tariffs without daily roaming services like World Travel Select (WTS).