Air & sea mobile satellite services notification

Using smartphones by air and sea satellite services whilst travelling differs from conventional roaming or by not enabling flight mode.

Here are some key points worth keeping in mind and sharing with your customers before they travel:

  • A mobile device can connect to some satellite network services, where the service is made available via air and maritime travel companies, automatically. There will be no authorisation required from the end user to connect.
  • When the device is not switched off, or placed in flight mode, mobile device applications can consistently update and run in the background, using data services without the user’s knowledge, even if the device is stored away.
  • Roaming spend on satellite roaming services is not considered the same as mobile network roaming, it is not included within standard roaming bundles or services. In addition, out of bundle costs are in most cases significantly higher than standard roaming costs by destinations within set world zones.
  • Spend Caps are a useful way of limiting spend.
  • On our current Vision business tariffs these services are currently charged at the same rates as Rest of World Zone 4 network roaming costs.

In addition to the above important points of note, we have also put together our top 3 recommendations on how to help you and your end users avoid bill-shock when travelling:

Top tips for Travelling

  1. If you do not wish to utilise satellite services whilst travelling, keep your device switched off or in flight mode so that only offline functionality is available
  2. Apply Worldwide Data Cap or Spend Cap on the account
  3. Add Roaming Bolt On’s to your Account for Minutes, Text and Data, our Vision World Travel Select is available from £6.99 per day and gives you access to over 50 countries worldwide.

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